Quality and Safety

 

I. Accreditation and External Certification

• Joint Commission of Taiwan (JCT) accredited “Medical Center”. (highest hospital ranking)
• Ministry of Health and Welfare (MoHW) of Taiwan accredited “Emergent Critical Care Hospital”. (severe, highest level)
• MoHW accredited “Cancer-care Quality Certified Hospital”.
• MoHW accredited “Long-Term Care Discharge Planning-Friendly Hospital”.
• Health Promotion Administration (HPA) accredited “Health Hospital Certification”.
• HPA accredited “Senior-Friendly Healthcare Institution”.
• ERAS® Society accredited “Qualified ERAS® Centers”
• Recognition from SIDCER/FERCAP (The Strategic Initiative for Developing Capacity in Ethical Review / Forum for Ethical Review Committees in Asia & the Western Pacific).
• International Organization for Standardization (ISO) accredited ISO 9001:2015 - Quality Management Systems.
• Accredited ISO 15189:2007 - Medical Laboratories.
• Accredited ISO/IEC 27001：2013 - Information Security Management Systems.

 

II. Recent Award

 

A. National Healthcare Quality Award (NHQA)

2024 (1 Silver Medal, 1 Bronze Award, 2. Merit Award, 2 Honorable Mention, 1 Creative Award, 1 Special Award for ESG(Environmental, Social, and Governance), 5 Certification )

1. High Fidelity Simulation - Newcomer Group. Silver Medal.
2. High Fidelity Simulation - Acute Critical Care Group. Bronze Award, and honored as the MVP Physician.
3. Professional dental care education improves dental problems in home care cases Background and Objectives. Merit Award.
4. Enhancing Medical Care Services for Patients with Traumatic Brain Injury Through the Utilization of Automated Systems. Honorable Mention.
5. Use Process Reengineering to Optimize Disease Safety Reporting. Honorable Mention.
6. Start Early, Grow Healthily: GreenPath with AI Screening and Family-Centered Early Intervention. NHQA Certification, Creative Award, Special Award for ESG.
7. Comprehensive E-Service For Neonatal Referral And Transport. Merit Award, NHQA Certification.
8. Prophet of intelligent discovering- An Artificial Intelligence platform of aortic dilation detection and notification and lung nodule detection. NHQA Certification.
9. ICD-10 Artificial Intelligence Coding Assistance System. NHQA Certification.
10. Comprehensive Inpatient Blood Glucose Alert Management. NHQA Certification.

2023 (1 Silver Medal, 1 Honorable Mention, 1 Certification, 1 Creative Award, 1 Human Factors Award)

1. High Fidelity Simulation - Acute Critical Care Group. Silver Medal.
2. High Fidelity Simulation - Maternal and Infant Care Group. Honorable Mention.
3. Use of wireless real-time geographic position system to improve hospital logistics management. NHQA Certification, Creative Award, Human Factors Award.

2022 (Smart Hospital Award-whole Institution. 1 Gold Medal. 1 Silver Medal. 4 Certifications. 1 Award of Special Potentiality)

1. Smart Hospital Award-whole Institution
2. High Fidelity Simulation - Maternal and Infant Care Group. Gold Medal
3. High Fidelity Simulation - Acute Critical Care Group. Silver Medal
4. Outpatient smart multi-channel payment system. NHQA Certification
5. Intelligent of data management, precise in management decision suppor NHQA Certification, Award of Special Potentiality
6. Establishing a comprehensive clinical decision-making assistance system to reduce the risk of blood transfusion. NHQA Certification
7. Utilizing interactive simulation smart systems - enhancing the effectiveness of computerized tomography angiography teaching for head imaging. NHQA Certification

B. Symbol of National Quality (SNQ)

2024 (9 Certification)

1. AI-assisted carotid arteries identification for optimized smart prep technique in slow contrast computed tomography Simulation. SNQ Certification.
2. Team care for non-invasive thyroid nodule ablation treatment. SNQ Certification.
3. ICD-10 Artificial Intelligence Coding Assistance System. SNQ Certification.
4. Comprehensive E-Service For Neonatal Referral And Transport. SNQ Certification.
5. Use of Artificial Intelligence to Improve Radiology Service Efficiency. SNQ Certification.
6. Prophet of intelligent discovering: An Artificial Intelligence platform of aortic dilation detection and notification and lung nodule detection. SNQ Certification.
7. Enhanced Recovery After Surgery on Neurosurgery's Operation. SNQ Certification.
8. ABC Spot Light —Smart navigation for high flow diabetes clinic. SNQ Certification.
9. Strengthen the SDG of international medical care and Manifest the soft power of medical information technology - Health Information Management Efficiency Enhancement Project in Paraguay. SNQ Certification.

2023 (1 Certification)

Real-time radiation monitoring system for clinical applications of diagnostic X-ray machines. SNQ Certification

2022 (3 Certifications)

1. Intelligent radiation therapy safety - comprehensive medical support system. SNQ Certification
2. Multi-dimensional intelligent system for radiographic examinations. SNQ Certification
3. Utilizing intelligent data management to enhance clinical decision-making efficiency. SNQ Certification

C. Joint Commission of Taiwan - Patient Safety Week

1. Safeguarding Maternal and Child Safety: Preventing Postpartum Hemorrhage Merit Award. (2023, 2024)
2. Medical Center Group: Outstanding Implementation Award. (2021, 2022, 2024), Creative Award (2024)

D. Shared Decision-Making Practice Initiative in Healthcare Institutions

• Treatment Options for Inguinal Hernia Repair (2024)
• My previous delivery was by cesarean section. Can I choose the mode of delivery for this pregnancy? (2023)
• I am a heart failure patient. What type of cardiac rehabilitation should I choose? (2022)

E. Public Health Bureau, Taipei City - Medical Safety and Quality Improvement Proposal Competition

1. Implementing Real-Time Location Tracking to Improve Bed Assignment Workflow in the Escort Center Merit Award.
2. Leveraging Intelligent Systems to Enhance Case Identification and Care Services for Eligible Traumatic Brain Injury Patients Participation Award.
3. Increasing the case acceptance rate for dementia diagnosis. Merit Award.
4. Enhancing acute myocardial infarction (AMI) patient care effectiveness through the application of patient flow management models. Honorable Mention.

III. Quality Information Disclosure

• Unplanned hospital readmission rate within fourteen days post-discharge
  
  ^{Data source: Taiwan National Health Insurance Administration}
• Inpatient adverse event rate
  
  ^{Data source: Cathay General Hospital}
  Rate of patients hospitalized for thirty days or longe
  
  ^{Data source: Taiwan National Health Insurance Administration}
• Rate of hospital readmission within three days post-discharge
  
  ^{Data source: Taiwan National Health Insurance Administration}

IV. Patient’s Positive Experience with our Service

• Outpatient Experience Survey (0-100, worst-best experience)
  
  ^{Data source: Cathay General Hospital}
• Emergency Patient Experience Survey (0-100, worst-best experience)
  
  ^{Data source: Cathay General Hospital}
• Inpatient Experience Survey (0-100, worst-best experience)
  
  ^{Data source: Cathay General Hospital}

V. Patient Reported Outcomes (PROs)

• Enhanced Quality of Life in Heart Failure Patient Following Integrated Care Through the Multi-Disciplinary System-Heart Failure (MDS-HF) approach with a case manager as the primary point of contact, there can be a significant enhancement in the quality of life for patients following discharge (p＜0.0001).
  
  ^{Survey Instrument: EQ-5D Questionnaire, Minnesota Living With Heart Failure Questionnaire (MLHFQ) – lower score=better quality of life
  Data source: Cathay General Hospital Cardiovascular Center}
• Improvement in Quality of Life Following Surgery for Chronic Otitis Media Following ear surgery, significant improvements were demonstrated for activity restriction, symptom, medical resource utilization on Chronic Ear Survey (CES) dimension scores for all patients (p＜0.0001).
  
  ^{Survey Instrument: Chronic Ear Survey (CES) – higher score=better patient report outcomes
  Data source: Yen MS, Wang PC, Shu YH, Li TC, Chou YC, Wang YS, Chang LC. Improvement in Quality of Life Following Surgery for Chronic Otitis Media. Journal of Taiwan Otolaryngological Society.}
• Enhanced Quality of Life in Chronic Rhinosinusitis Patient Following Functional Endoscopic Sinus Surgery
  Following nose surgery, significant improvements were demonstrated for symptom and Chinese version Chronic Sinusitis Survey© (CSS) scores for all patients (p＜0.0001).
  
  ^{Survey Instrument: Chinese version Chronic Sinusitis Survey© (CSS)-higher score=better patient report outcomes
  Data source: Huang TC, Tai CJ, Wang PC. Quality-of-care Indicators for Functional Endoscopic Sinus Surgery. Journal of Taiwan Otolaryngological Society.}
• Enhanced Quality of Life in Adult Patients with Cholelithiasis Following Laparoscopic Cholecystectomy
  Following Laparoscopic Cholecystectomy surgery, significant improvements were demonstrated for symptom and Gastrointestinal Quality of Life Index (GIQLI) scores for all patients (p＜0.0001).
  
  ^{Survey Gastrointestinal Quality of Life Index (GIQLI)-higher score=better patient report outcomes
  Data source: Lien HH, Huang CC, Wang PC, Huang CS, Chen YH, Lin TL, Tsai MC. Changes in quality-of-life following laparoscopic cholecystectomy in adult patients with cholelithiasis. J Gastrointest Surg.}

 

Other features

 

Acute Coronary Syndrome (ACS)、Congestive Heart Failure、Cardiac Arrhythmia、Valvular Heart Disease、Congenital Heart Disease、Preventive Cardiology、Cardiomyopathy、Peripheral Vessel Disease、Percutaneous Coronary Interventions (PCI)、Total Hip Replacement 、Total Knee Replacement