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About CGH

 

Synopsis

 

With the philosophy that an enterprise should care about society and give back to the community, Cathay General Hospital was built by Cathay Life Insurance Co. inaugurated in 1977.

Cathay General Hospital is a medical center conveniently located in the center of Taipei, serving the community and people of northern Taiwan with quality healthcare over 30 years. Relying on our strong reputation among the community and the nation, CGH has expended into a Healthcare Network which includes Hsinchu, Sijhih Branch and Neihu Clinic.

Cathay General Hospital awarded the title of “Medical Center” by the Taiwan Joint Commission on Hospital Accreditation. This is the highest level of accreditation, and an honor only 3 percent of this nation’s hospitals earn.

As prevention is better than cure, Health Management Department was established, consisting of Physical Examination Center, Medical Imaging Health Center, etc. Equipped with cutting-edge technology such as PET/CT, 64 slides CT and 1.5T-MRI, Health Center provides the most correct and accurate health screening on the top three causes of death---cancer, heart blood vessel and brain blood vessel.

 

 

Quality and Safety

 

I. Accreditation and External Certification

  • Joint Commission of Taiwan (JCT) accredited “Medical Center”. (highest hospital ranking)
  • Ministry of Health and Welfare (MoHW) of Taiwan accredited “Emergent Critical Care Hospital”. (severe, highest level)
  • MoHW accredited “Cancer-care Quality Certified Hospital”.
  • MoHW accredited “Long-Term Care Discharge Planning-Friendly Hospital”.
  • Health Promotion Administration (HPA) accredited “Health Hospital Certification”.
  • HPA accredited “Senior-Friendly Healthcare Institution”.
  • ERAS® Society accredited “Qualified ERAS® Centers”
  • Recognition from SIDCER/FERCAP (The Strategic Initiative for Developing Capacity in Ethical Review / Forum for Ethical Review Committees in Asia & the Western Pacific).
  • International Organization for Standardization (ISO) accredited ISO 9001:2015 - Quality Management Systems.
  • Accredited ISO 15189:2007 - Medical Laboratories.
  • Accredited ISO/IEC 27001：2013 - Information Security Management Systems.

 

II. Recent Award

group

 

A. National Healthcare Quality Award (NHQA)

2023 (1 Silver Medal, 1 Honorable Citation, 1 Certification, 1 Creative Award, 1 Human Factors Award)

  1. High Fidelity Simulation - Acute Critical Care Group. Silver Medal.
  2. High Fidelity Simulation - Maternal and Infant Care Group. Honorable Citation.
  3. Use of wireless real-time geographic position system to improve hospital logistics management. NHQA Certification, Creative Award, Human Factors Award.

2022 (Smart Hospital Award-whole Institution. 1 Gold Medal. 1 Silver Medal. 4 Certifications. 1 Award of Special Potentiality)

  1. Smart Hospital Award-whole Institution
  2. High Fidelity Simulation - Maternal and Infant Care Group. Gold Medal
  3. High Fidelity Simulation - Acute Critical Care Group. Silver Medal
  4. Outpatient smart multi-channel payment system. NHQA Certification
  5. Intelligent of data management, precise in management decision suppor NHQA Certification, Award of Special Potentiality
  6. Establishing a comprehensive clinical decision-making assistance system to reduce the risk of blood transfusion. NHQA Certification
  7. Utilizing interactive simulation smart systems - enhancing the effectiveness of computerized tomography angiography teaching for head imaging. NHQA Certification

2021 (3 Certifications)

  1. Implementing intelligent systems to enhance the continuity of care management for acute stroke patients. NHQA Certification
  2. Digitized vaccination station. NHQA Certification
  3. Environmental sanitation information management ensures safe medical care. NHQA Certification

B. Symbol of National Quality (SNQ)

2023 (1 Certification)

Real-time radiation monitoring system for clinical applications of diagnostic X-ray machines. SNQ Certification

2022 (3 Certifications)

  1. Intelligent radiation therapy safety - comprehensive medical support system. SNQ Certification
  2. Multi-dimensional intelligent system for radiographic examinations. SNQ Certification
  3. Utilizing intelligent data management to enhance clinical decision-making efficiency. SNQ Certification

2021 (7 Certifications)

  1. Multidisciplinary care for pulmonary tumor cryoablation therapy. SNQ Certification
  2. Comprehensive smart blood transfusion safety healthcare - clinical decision support system. SNQ Certification
  3. Intelligent management system for medical instruments. SNQ Certification
  4. Outpatient smart multi-channel payment system. SNQ Certification
  5. Process reengineering for innovative care services for cardiovascular disease patients. SNQ Certification
  6. Enhanced recovery after surgery (ERAS) program. SNQ Certification
  7. Empowering communities through the Li Ren Project - towards the World Health Organization's Advocacy for Health Promotion SNQ Certification

C. Joint Commission of Taiwan - Patient Safety Week

  1. Safeguarding Maternal and Child Safety: Preventing Postpartum Hemorrhage Merit Award. (2023)
  2. Medical Center Group: Outstanding Implementation Award. (2021, 2022)

D. Shared Decision-Making Practice Initiative in Healthcare Institutions

  1. Clinical Application Group: Outstanding Team Award.
    • My previous delivery was by cesarean section. Can I choose the mode of delivery for this pregnancy? (2023)
    • I am a heart failure patient. What type of cardiac rehabilitation should I choose? (2022)
    • How should I choose the rehabilitation method for acute phase of stroke? (2021)
    • I have type 2 diabetes, but my blood sugar control is not ideal. What should I do? (2021)
    • Should I undergo breast reconstruction after having had a mastectomy? (2021)
    • The doctor advised me to quit smoking. What should I do? (2021)
  2. Healthcare Institution Promotion Group: Excellence in Practice Award、Rookie Award (2021).

E. Public Health Bureau, Taipei City - Medical Safety and Quality Improvement Proposal Competition

  1. Increasing the case acceptance rate for dementia diagnosis. Merit Award.
  2. Enhancing acute myocardial infarction (AMI) patient care effectiveness through the application of patient flow management models. Honorable Citation.

III. Quality Information Disclosure

  • Unplanned hospital readmission rate within fourteen days post-discharge
    summary graph
    Data source: Taiwan National Health Insurance Administration
  • Inpatient adverse event rate
    summary graph
    Data source: Cathay General Hospital
    Rate of patients hospitalized for thirty days or longe
    summary graph
    Data source: Taiwan National Health Insurance Administration
  • Rate of hospital readmission within three days post-discharge
    summary graph
    Data source: Taiwan National Health Insurance Administration

IV. Patient’s Positive Experience with our Service

  • Outpatient Experience Survey (0-100, worst-best experience)
    summary graph
    Data source: Cathay General Hospital
  • Emergency Patient Experience Survey (0-100, worst-best experience)
    summary graph
    Data source: Cathay General Hospital
  • Inpatient Experience Survey (0-100, worst-best experience)
    summary graph
    Data source: Cathay General Hospital

V. Patient Reported Outcomes (PROs)

  • Enhanced Quality of Life in Heart Failure Patient Following Integrated Care Through the Multi-Disciplinary System-Heart Failure (MDS-HF) approach with a case manager as the primary point of contact, there can be a significant enhancement in the quality of life for patients following discharge (p＜0.0001).
    summary graphsummary graph
    Survey Instrument: EQ-5D Questionnaire, Minnesota Living With Heart Failure Questionnaire (MLHFQ) – lower score=better quality of life
    Data source: Cathay General Hospital Cardiovascular Center
  • Improvement in Quality of Life Following Surgery for Chronic Otitis Media Following ear surgery, significant improvements were demonstrated for activity restriction, symptom, medical resource utilization on Chronic Ear Survey (CES) dimension scores for all patients (p＜0.0001).
    summary graph
    Survey Instrument: Chronic Ear Survey (CES) – higher score=better patient report outcomes
    Data source: Yen MS, Wang PC, Shu YH, Li TC, Chou YC, Wang YS, Chang LC. Improvement in Quality of Life Following Surgery for Chronic Otitis Media. Journal of Taiwan Otolaryngological Society.
  • Enhanced Quality of Life in Chronic Rhinosinusitis Patient Following Functional Endoscopic Sinus Surgery
    Following nose surgery, significant improvements were demonstrated for symptom and Chinese version Chronic Sinusitis Survey© (CSS) scores for all patients (p＜0.0001).
    summary graph
    Survey Instrument: Chinese version Chronic Sinusitis Survey© (CSS)-higher score=better patient report outcomes
    Data source: Huang TC, Tai CJ, Wang PC. Quality-of-care Indicators for Functional Endoscopic Sinus Surgery. Journal of Taiwan Otolaryngological Society.
  • Enhanced Quality of Life in Adult Patients with Cholelithiasis Following Laparoscopic Cholecystectomy
    Following Laparoscopic Cholecystectomy surgery, significant improvements were demonstrated for symptom and Gastrointestinal Quality of Life Index (GIQLI) scores for all patients (p＜0.0001).
    summary graph
    Survey Gastrointestinal Quality of Life Index (GIQLI)-higher score=better patient report outcomes
    Data source: Lien HH, Huang CC, Wang PC, Huang CS, Chen YH, Lin TL, Tsai MC. Changes in quality-of-life following laparoscopic cholecystectomy in adult patients with cholelithiasis. J Gastrointest Surg.

 

 

Other features

 

Acute Coronary Syndrome (ACS)、Congestive Heart Failure、Cardiac Arrhythmia、Valvular Heart Disease、Congenital Heart Disease、Preventive Cardiology、Cardiomyopathy、Peripheral Vessel Disease、Percutaneous Coronary Interventions (PCI)、Total Hip Replacement 、Total Knee Replacement


更新時間：2024/8/5